Tender notice · Contracts Finder
Home Group - Customer Insight Framework (2017)
Part of Home Group - Customer Insight Framework (2017).
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Fac…
- Buyer
- Home Group
- Published
- 19 Dec 2017
- Status
- active
- CPV
- 73200000 — Research and development consultancy services
- Tender period
- — – 13 Feb 2018
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a tender notice published via Contracts Finder on 19 Dec 2017.
Which procurement does this notice belong to?
It is part of "Home Group - Customer Insight Framework (2017)", published by Home Group.
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