Contracts Finder · Award
Helpdesk System
A public procurement published by Nottingham University Hospitals NHS Trust via Contracts Finder.
- £30.4k
- Award value
- £30.4k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72590000 — Computer-related professional services
- Currency
- GBP
- Total award value
- £30,420
- Tender value
- £30,420
- First published
- 16 May 2025
- Last updated
- 16 May 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Freshworks Technologies UK Limited | 09338697 | 30 Mar 2025 | active | £30.4k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "Helpdesk System"?
Helpdesk System is a UK public-sector procurement published by Nottingham University Hospitals NHS Trust via Contracts Finder.
Has "Helpdesk System" been awarded?
Yes — 1 award is recorded, with a reported total value of £30,420. The current lifecycle stage is "Award".
Which suppliers are involved in "Helpdesk System"?
1 supplier is linked: Freshworks Technologies UK Limited.
What is "Helpdesk System" worth?
The reported award value is £30,420.
When was "Helpdesk System" published?
It was first published on 16 May 2025 and last updated on 16 May 2025, across 1 notice.
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