Find a Tender · Tender
Enterprise Service Management (ESM)
A public procurement published by Cornwall Council via Find a Tender.
- —
- Award value
- £1.9m
- Tender value
- 0
- Suppliers
- 0
- Awards
- 2
- Notices
- Tender
- Stage
Overview
For over 25 years, the Authority has relied on its existing Information Technology Service Management (ITSM) platform to manage IT services. It has been the backbone of logging, tracking and resolving requests—everything from fixing technical issues to setting up new starters. The technology landscape has moved on: cloud platforms, automation and integrated digital services are now standard, and the Authority now wishes to explore this technology. The Authority is now moving to Enterprise Service Management (ESM). In simple terms, ESM means creating one front door for services—a single, easy‑to‑use platform where staff and customers can make requests, check progress and get help quickly, re…
Key details
- Buyer
- Cornwall Council
- Source
- Find a Tender
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- —
- Tender value
- £1,910,000
- First published
- 18 Sept 2025
- Last updated
- 26 Sept 2025
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Cornwall Council
FAQs about this procurement
Who is the buyer for "Enterprise Service Management (ESM)"?
Enterprise Service Management (ESM) is a UK public-sector procurement published by Cornwall Council via Find a Tender.
Has "Enterprise Service Management (ESM)" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
What is "Enterprise Service Management (ESM)" worth?
The reported tender value is £1,910,000.
When was "Enterprise Service Management (ESM)" published?
It was first published on 18 Sept 2025 and last updated on 26 Sept 2025, across 2 notices.
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