Contracts Finder · Tender
DWP Digital Channels Contact Centre (DC3)
A public procurement published by DEPARTMENT FOR WORK AND PENSIONS via Contracts Finder.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 3
- Notices
- Tender
- Stage
Overview
DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud hosted and will renew integrations with existing platforms that delivery capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, automated customer experience as well as integrations into Business Group CRM and call routing strategies. The contract will be based on the Model Services Contract (MSC) v2.0 (Combined Schedules version 2.0) 2022 developed by the Cabinet Office and the Government Legal Departme…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- planned
- CPV classification
- 48000000 — Software package and information systems
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 11 Jul 2023
- Last updated
- 10 Aug 2023
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from DEPARTMENT FOR WORK AND PENSIONS
FAQs about this procurement
Who is the buyer for "DWP Digital Channels Contact Centre (DC3)"?
DWP Digital Channels Contact Centre (DC3) is a UK public-sector procurement published by DEPARTMENT FOR WORK AND PENSIONS via Contracts Finder.
Has "DWP Digital Channels Contact Centre (DC3)" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
When was "DWP Digital Channels Contact Centre (DC3)" published?
It was first published on 11 Jul 2023 and last updated on 10 Aug 2023, across 3 notices.
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