Planning notice · Contracts Finder
DWP Digital Channels Contact Centre (DC3)
Part of DWP Digital Channels Contact Centre (DC3).
DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud hosted and will renew integrations with existing platforms that delivery capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, automated customer experience as well as integrations into Business Group CRM and call routing strategies. The contract will be based on the Model Services Contract (MSC) v2.0 (Co…
- Procurement
- DWP Digital Channels Contact Centre (DC3)
- Published
- 11 Jul 2023
- Status
- planned
- CPV
- 48000000 — Software package and information systems
- Tender period
- —
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FAQs about this notice
What type of notice is this?
This is a planning notice published via Contracts Finder on 11 Jul 2023.
Which procurement does this notice belong to?
It is part of "DWP Digital Channels Contact Centre (DC3)", published by DEPARTMENT FOR WORK AND PENSIONS.
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