Contracts Finder · Award
Digital Customer Portal
A public procurement published by Blackburn with Darwen via Contracts Finder.
- £10m
- Award value
- £10m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Award of Contract for Digital Customer Portal - The Digital Customer Platform/CRM will be required to replace our current Customer Contact Portal and become the preferred route for customers contacting and interacting with the Council. The first phase of the project will be to replace and improve 91 integrated and non-integrated forms, replace and improve 23 workflow processes for our Customer Services and Environment Departments. Further phases include replacing and improving 31 forms, PDF's and emails that currently sit outside the existing Customer Contact Portal these will require online forms and automated processes. Replacing or integration to back office systems is key to the custome…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48000000 — Software package and information systems
- Currency
- GBP
- Total award value
- £10,000,000
- Tender value
- £10,000,000
- First published
- 19 Mar 2020
- Last updated
- 19 Mar 2020
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Abavus Ltd | 06082412 | 12 Mar 2020 | active | £10m |
Notice timeline
Every published notice in this procurement's lifecycle.
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Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "Digital Customer Portal"?
Digital Customer Portal is a UK public-sector procurement published by Blackburn with Darwen via Contracts Finder.
Has "Digital Customer Portal" been awarded?
Yes — 1 award is recorded, with a reported total value of £10,000,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Digital Customer Portal"?
1 supplier is linked: Abavus Ltd.
What is "Digital Customer Portal" worth?
The reported award value is £10,000,000.
When was "Digital Customer Portal" published?
It was first published on 19 Mar 2020 and last updated on 19 Mar 2020, across 1 notice.
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