Find a Tender · Contract
Customer Service Surveys and Data Collection
A public procurement published by Notting Hill Genesis via Find a Tender.
- —
- Award value
- £550k
- Tender value
- 1
- Suppliers
- 2
- Awards
- 3
- Notices
- Contract
- Stage
Overview
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
Key details
- Buyer
- Notting Hill Genesis
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 79311000 — Survey services
- Currency
- GBP
- Total award value
- —
- Tender value
- £550,000
- First published
- 21 Jan 2022
- Last updated
- 8 Sept 2022
Awards
2 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Smoke Customer Intelligence Limited | 09800527 | — | active | — |
| Smoke Customer Intelligence Limited | 09800527 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Notting Hill Genesis
FAQs about this procurement
Who is the buyer for "Customer Service Surveys and Data Collection"?
Customer Service Surveys and Data Collection is a UK public-sector procurement published by Notting Hill Genesis via Find a Tender.
Has "Customer Service Surveys and Data Collection" been awarded?
Yes — 2 awards are recorded, with a reported total value of £550,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Customer Service Surveys and Data Collection"?
1 supplier is linked: Smoke Customer Intelligence Limited.
What is "Customer Service Surveys and Data Collection" worth?
The reported tender value is £550,000.
When was "Customer Service Surveys and Data Collection" published?
It was first published on 21 Jan 2022 and last updated on 8 Sept 2022, across 3 notices.
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