Award,contract · Find a Tender
Customer Service Surveys and Data Collection
Part of Customer Service Surveys and Data Collection.
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or neg…
- Procurement
- Customer Service Surveys and Data Collection
- Buyer
- Notting Hill Genesis
- Published
- 8 Sept 2022
- Status
- complete
- CPV
- 79311000 — Survey services
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 8 Sept 2022.
Which procurement does this notice belong to?
It is part of "Customer Service Surveys and Data Collection", published by Notting Hill Genesis.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Smoke Customer Intelligence Limited.
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