Contracts Finder · Award
Customer Service Model
A public procurement published by Care Quality Commission via Contracts Finder.
- £37.5k
- Award value
- £37.5k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust enga…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79413000 — Marketing management consultancy services
- Currency
- GBP
- Total award value
- £37,500
- Tender value
- £37,500
- First published
- 5 Jan 2024
- Last updated
- 5 Jan 2024
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| IPSOS (MARKET RESEARCH) LTD | 00948470 | 22 Dec 2023 | active | £37.5k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Care Quality Commission
FAQs about this procurement
Who is the buyer for "Customer Service Model"?
Customer Service Model is a UK public-sector procurement published by Care Quality Commission via Contracts Finder.
Has "Customer Service Model" been awarded?
Yes — 1 award is recorded, with a reported total value of £37,500. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Service Model"?
1 supplier is linked: IPSOS (MARKET RESEARCH) LTD.
What is "Customer Service Model" worth?
The reported award value is £37,500.
When was "Customer Service Model" published?
It was first published on 5 Jan 2024 and last updated on 5 Jan 2024, across 1 notice.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable