Contracts Finder · Award
Customer Performance Measurement Framework
A public procurement published by National Highways via Contracts Finder.
- £140k
- Award value
- £140k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
Key details
- Buyer
- National Highways
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 73300000 — Design and execution of research and development
- Currency
- GBP
- Total award value
- £140,000
- Tender value
- £140,000
- First published
- 20 Nov 2023
- Last updated
- 20 Nov 2023
Awards
1 award recorded on this procurement.
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from National Highways
FAQs about this procurement
Who is the buyer for "Customer Performance Measurement Framework"?
Customer Performance Measurement Framework is a UK public-sector procurement published by National Highways via Contracts Finder.
Has "Customer Performance Measurement Framework" been awarded?
Yes — 1 award is recorded, with a reported total value of £140,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Performance Measurement Framework"?
1 supplier is linked: KPMG LLP.
What is "Customer Performance Measurement Framework" worth?
The reported award value is £140,000.
When was "Customer Performance Measurement Framework" published?
It was first published on 20 Nov 2023 and last updated on 20 Nov 2023, across 1 notice.
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