Award notice · Contracts Finder
Customer Performance Measurement Framework
Part of Customer Performance Measurement Framework.
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
- Procurement
- Customer Performance Measurement Framework
- Buyer
- National Highways
- Published
- 20 Nov 2023
- Status
- complete
- CPV
- 73300000 — Design and execution of research and development
- Tender period
- — – 1 Nov 2023
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 20 Nov 2023.
Which procurement does this notice belong to?
It is part of "Customer Performance Measurement Framework", published by National Highways.
Has this notice resulted in an award?
1 award is recorded on this notice, including to KPMG LLP.
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