Find a Tender · Contract
Customer Insights Tracker
A public procurement published by Rail Settlement Plan Limited via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Contract
- Stage
Overview
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption. The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activiti…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 18 Jul 2025
- Last updated
- 9 Jan 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| BDRC | — | 5 Jan 2026 | pending | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Rail Settlement Plan Limited
FAQs about this procurement
Who is the buyer for "Customer Insights Tracker"?
Customer Insights Tracker is a UK public-sector procurement published by Rail Settlement Plan Limited via Find a Tender.
Has "Customer Insights Tracker" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "Customer Insights Tracker"?
1 supplier is linked: BDRC.
When was "Customer Insights Tracker" published?
It was first published on 18 Jul 2025 and last updated on 9 Jan 2026, across 2 notices.
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