Contracts Finder · Award
Customer Immersion Programme (2025 - 28)
A public procurement published by H M Revenue & Customs via Contracts Finder.
- £135k
- Award value
- £135k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 73110000 — Research services
- Currency
- GBP
- Total award value
- £135,000
- Tender value
- £135,000
- First published
- 24 Nov 2025
- Last updated
- 24 Nov 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Discovery Research Limited | 03068609 | 28 Nov 2025 | active | £135k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "Customer Immersion Programme (2025 - 28)"?
Customer Immersion Programme (2025 - 28) is a UK public-sector procurement published by H M Revenue & Customs via Contracts Finder.
Has "Customer Immersion Programme (2025 - 28)" been awarded?
Yes — 1 award is recorded, with a reported total value of £135,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Immersion Programme (2025 - 28)"?
1 supplier is linked: Discovery Research Limited.
What is "Customer Immersion Programme (2025 - 28)" worth?
The reported award value is £135,000.
When was "Customer Immersion Programme (2025 - 28)" published?
It was first published on 24 Nov 2025 and last updated on 24 Nov 2025, across 1 notice.
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