Contracts Finder · Award
Customer Experience Measurement Partner
A public procurement published by EAST WEST RAILWAY COMPANY LIMITED via Contracts Finder.
- £233.3k
- Award value
- £176.7k
- Tender value
- 1
- Suppliers
- 2
- Awards
- 2
- Notices
- Award
- Stage
Overview
The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insight to inform outcome measures, including an overall customer satisfaction measure, detailed findings and trends. 3. Present regular updates and insight to the business on outcome measures. Signpost areas where findings and / or trends identify potential risk / opportunity and suggest areas of improvement.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 73000000 — Research and development services and related consultancy services
- Currency
- GBP
- Total award value
- £233,289
- Tender value
- £176,677
- First published
- 9 Nov 2021
- Last updated
- 5 Apr 2023
Awards
2 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Quadrangle Research Group Limited | 08064640 | 10 Oct 2021 | active | £176.7k |
| Quadrangle Research Group Limited | 08064640 | 20 Feb 2023 | active | £56.6k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from EAST WEST RAILWAY COMPANY LIMITED
FAQs about this procurement
Who is the buyer for "Customer Experience Measurement Partner"?
Customer Experience Measurement Partner is a UK public-sector procurement published by EAST WEST RAILWAY COMPANY LIMITED via Contracts Finder.
Has "Customer Experience Measurement Partner" been awarded?
Yes — 2 awards are recorded, with a reported total value of £233,289. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Experience Measurement Partner"?
1 supplier is linked: Quadrangle Research Group Limited.
What is "Customer Experience Measurement Partner" worth?
The reported award value is £233,289.
When was "Customer Experience Measurement Partner" published?
It was first published on 9 Nov 2021 and last updated on 5 Apr 2023, across 2 notices.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable