Award notice · Contracts Finder
Customer Experience Measurement Partner
Part of Customer Experience Measurement Partner.
The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insight to inform outcome measures, including an overall customer satisfaction measure, detailed findings and trends. 3. Present regular updates and insight to the business on outcome measures. Signpost areas where findings and / or trends identify potential risk / opportunity and suggest areas of improvement.
- Procurement
- Customer Experience Measurement Partner
- Published
- 9 Nov 2021
- Status
- complete
- CPV
- 73000000 — Research and development services and related consultancy services
- Tender period
- — – 20 Sept 2021
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 9 Nov 2021.
Which procurement does this notice belong to?
It is part of "Customer Experience Measurement Partner", published by EAST WEST RAILWAY COMPANY LIMITED.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Quadrangle Research Group Limited.
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