Contracts Finder · Award
Customer Experience Mapping Journey
A public procurement published by Department for Work and Pensions via Contracts Finder.
- £367k
- Award value
- £367k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79400000 — Business and management consultancy and related services
- Currency
- GBP
- Total award value
- £367,000
- Tender value
- £367,000
- First published
- 2 Sept 2024
- Last updated
- 2 Sept 2024
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Kainos Software Limited | NI019370 | 1 Sept 2024 | active | £367k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Department for Work and Pensions
FAQs about this procurement
Who is the buyer for "Customer Experience Mapping Journey"?
Customer Experience Mapping Journey is a UK public-sector procurement published by Department for Work and Pensions via Contracts Finder.
Has "Customer Experience Mapping Journey" been awarded?
Yes — 1 award is recorded, with a reported total value of £367,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Experience Mapping Journey"?
1 supplier is linked: Kainos Software Limited.
What is "Customer Experience Mapping Journey" worth?
The reported award value is £367,000.
When was "Customer Experience Mapping Journey" published?
It was first published on 2 Sept 2024 and last updated on 2 Sept 2024, across 1 notice.
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