Award notice · Contracts Finder
Customer Experience Mapping Journey
Part of Customer Experience Mapping Journey.
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
- Procurement
- Customer Experience Mapping Journey
- Published
- 2 Sept 2024
- Status
- complete
- CPV
- 79400000 — Business and management consultancy and related services
- Tender period
- — – 1 Sept 2024
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 2 Sept 2024.
Which procurement does this notice belong to?
It is part of "Customer Experience Mapping Journey", published by Department for Work and Pensions.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Kainos Software Limited.
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