Contracts Finder · Award
Customer Engagement Centre Modification Notice
A public procurement published by Department for Education via Contracts Finder.
- £58.3m
- Award value
- £58.3m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Continuation of the contract through utilisation of the provisioned optional contract extension. This is a contract modification notice of the original contract https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4 Original contract description: The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, deve…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 64213000 — Shared-business telephone network services
- Currency
- GBP
- Total award value
- £58,323,350
- Tender value
- £58,323,350
- First published
- 6 Jan 2026
- Last updated
- 6 Jan 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Arvato Ltd | 03923307 | 19 Dec 2025 | active | £58.3m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "Customer Engagement Centre Modification Notice"?
Customer Engagement Centre Modification Notice is a UK public-sector procurement published by Department for Education via Contracts Finder.
Has "Customer Engagement Centre Modification Notice" been awarded?
Yes — 1 award is recorded, with a reported total value of £58,323,350. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Engagement Centre Modification Notice"?
1 supplier is linked: Arvato Ltd.
What is "Customer Engagement Centre Modification Notice" worth?
The reported award value is £58,323,350.
When was "Customer Engagement Centre Modification Notice" published?
It was first published on 6 Jan 2026 and last updated on 6 Jan 2026, across 1 notice.
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