Contracts Finder · Award
Customer Contact Centre Cloud Platform
A public procurement published by London Borough of Enfield via Contracts Finder.
- £1.1m
- Award value
- £1m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48000000 — Software package and information systems
- Currency
- GBP
- Total award value
- £1,074,542
- Tender value
- £1,000,000
- First published
- 22 Jan 2025
- Last updated
- 22 Jan 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Kerv Experience Limited | 03925996 | 11 Dec 2024 | active | £1.1m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "Customer Contact Centre Cloud Platform"?
Customer Contact Centre Cloud Platform is a UK public-sector procurement published by London Borough of Enfield via Contracts Finder.
Has "Customer Contact Centre Cloud Platform" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,074,542. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Contact Centre Cloud Platform"?
1 supplier is linked: Kerv Experience Limited.
What is "Customer Contact Centre Cloud Platform" worth?
The reported award value is £1,074,542.
When was "Customer Contact Centre Cloud Platform" published?
It was first published on 22 Jan 2025 and last updated on 22 Jan 2025, across 1 notice.
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