Contracts Finder · Planning
Customer Contact and Operations
A public procurement published by NS&I via Contracts Finder.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Planning
- Stage
Overview
This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payme…
Key details
- Buyer
- NS&I
- Source
- Contracts Finder
- Lifecycle stage
- Planning
- Status
- planning
- CPV classification
- 66110000 — Banking services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 21 Dec 2021
- Last updated
- 21 Dec 2021
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from NS&I
FAQs about this procurement
Who is the buyer for "Customer Contact and Operations"?
Customer Contact and Operations is a UK public-sector procurement published by NS&I via Contracts Finder.
Has "Customer Contact and Operations" been awarded?
No award has been recorded yet. The current lifecycle stage is "Planning".
When was "Customer Contact and Operations" published?
It was first published on 21 Dec 2021 and last updated on 21 Dec 2021, across 1 notice.
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