Find a Tender · Contract
CRM & Billing System
A public procurement published by Portsmouth Water via Find a Tender.
- —
- Award value
- £14m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Contract
- Stage
Overview
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
Key details
- Buyer
- Portsmouth Water
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- planned
- CPV classification
- 72212445 — Customer Relation Management software development services
- Currency
- GBP
- Total award value
- —
- Tender value
- £14,000,000
- First published
- 12 Oct 2022
- Last updated
- 17 Jul 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Kraken Technologies Limited | 12014731 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Portsmouth Water
FAQs about this procurement
Who is the buyer for "CRM & Billing System"?
CRM & Billing System is a UK public-sector procurement published by Portsmouth Water via Find a Tender.
Has "CRM & Billing System" been awarded?
Yes — 1 award is recorded, with a reported total value of £14,000,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "CRM & Billing System"?
1 supplier is linked: Kraken Technologies Limited.
What is "CRM & Billing System" worth?
The reported tender value is £14,000,000.
When was "CRM & Billing System" published?
It was first published on 12 Oct 2022 and last updated on 17 Jul 2023, across 3 notices.
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