Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
- Procurement
- CRM & Billing System
- Buyer
- Portsmouth Water
- Published
- 17 Jul 2023
- Status
- complete
- CPV
- 72212445 — Customer Relation Management software development services
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 17 Jul 2023.
Which procurement does this notice belong to?
It is part of "CRM & Billing System", published by Portsmouth Water.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Kraken Technologies Limited.
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