Find a Tender · Contract
Contact Telephony Services
A public procurement published by Rochdale Borough Council via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Contract
- Stage
Overview
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 23 May 2025
- Last updated
- 23 May 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Kerv Experience Limited | 03925996 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "Contact Telephony Services"?
Contact Telephony Services is a UK public-sector procurement published by Rochdale Borough Council via Find a Tender.
Has "Contact Telephony Services" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "Contact Telephony Services"?
1 supplier is linked: Kerv Experience Limited.
When was "Contact Telephony Services" published?
It was first published on 23 May 2025 and last updated on 23 May 2025, across 1 notice.
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