Award,contract · Find a Tender
Contact Telephony Services
Part of Contact Telephony Services.
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integra…
- Procurement
- Contact Telephony Services
- Published
- 23 May 2025
- Status
- complete
- CPV
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- —
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 23 May 2025.
Which procurement does this notice belong to?
It is part of "Contact Telephony Services", published by Rochdale Borough Council.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Kerv Experience Limited.
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