Contracts Finder · Award
Contact Management
A public procurement published by The Guinness Partnership Ltd via Contracts Finder.
- £2.4m
- Award value
- £1.3m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Award
- Stage
Overview
Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Quality & Monitoring tools • Customer Identification and Verification features • Call Delivery, IVR, management, conferencing routing and recording • Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features • PCI process and compliance…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 48333000 — Contact management software package
- Currency
- GBP
- Total award value
- £2,373,431
- Tender value
- £1,260,000
- First published
- 19 May 2022
- Last updated
- 8 Mar 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| 8x8 UK Limited | 05083841 | 21 Dec 2022 | active | £2.4m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from The Guinness Partnership Ltd
FAQs about this procurement
Who is the buyer for "Contact Management"?
Contact Management is a UK public-sector procurement published by The Guinness Partnership Ltd via Contracts Finder.
Has "Contact Management" been awarded?
Yes — 1 award is recorded, with a reported total value of £2,373,431. The current lifecycle stage is "Award".
Which suppliers are involved in "Contact Management"?
1 supplier is linked: 8x8 UK Limited.
What is "Contact Management" worth?
The reported award value is £2,373,431.
When was "Contact Management" published?
It was first published on 19 May 2022 and last updated on 8 Mar 2023, across 3 notices.
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