Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Quality & Monitoring tools • Customer Identification and Verification features • Call Delivery, IVR, management, conferencing routing and recording • Chatbots, AI, Sp…
- Procurement
- Contact Management
- Published
- 8 Mar 2023
- Status
- complete
- CPV
- 48333000 — Contact management software package
- Tender period
- — – 28 Jun 2022
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 8 Mar 2023.
Which procurement does this notice belong to?
It is part of "Contact Management", published by The Guinness Partnership Ltd.
Has this notice resulted in an award?
1 award is recorded on this notice, including to 8x8 UK Limited.
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