Find a Tender · Contract
Contact Centre Software Solution
A public procurement published by Bournemouth Christchurch and Poole Council via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Contract
- Stage
Overview
BCP Council are actively progressing on a unified Cloud Voice journey, with Microsoft Teams recently selected as the modern platform of choice. The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce. A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Cloud’. The migration has been requested to take place across two phases, delivering end-state contact centre functionality for 200 BCP Council ‘Agents’. The urgency of this requirem…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 48500000 — Communication and multimedia software package
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 26 Jan 2021
- Last updated
- 26 Jan 2021
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Transparity Solutions Ltd | 09420434 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Bournemouth Christchurch and Poole Council
FAQs about this procurement
Who is the buyer for "Contact Centre Software Solution"?
Contact Centre Software Solution is a UK public-sector procurement published by Bournemouth Christchurch and Poole Council via Find a Tender.
Has "Contact Centre Software Solution" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "Contact Centre Software Solution"?
1 supplier is linked: Transparity Solutions Ltd.
When was "Contact Centre Software Solution" published?
It was first published on 26 Jan 2021 and last updated on 26 Jan 2021, across 1 notice.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable