Contracts Finder · Award
Contact Centre Services
A public procurement published by Student Loans Company Limited via Contracts Finder.
- £50.6m
- Award value
- £50.6m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79342300 — Customer services
- Currency
- GBP
- Total award value
- £50,600,000
- Tender value
- £50,600,000
- First published
- 11 Mar 2021
- Last updated
- 11 Mar 2021
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Teleperformance Limited | 02060289 | 4 Mar 2021 | active | £50.6m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Student Loans Company Limited
FAQs about this procurement
Who is the buyer for "Contact Centre Services"?
Contact Centre Services is a UK public-sector procurement published by Student Loans Company Limited via Contracts Finder.
Has "Contact Centre Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £50,600,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Contact Centre Services"?
1 supplier is linked: Teleperformance Limited.
What is "Contact Centre Services" worth?
The reported award value is £50,600,000.
When was "Contact Centre Services" published?
It was first published on 11 Mar 2021 and last updated on 11 Mar 2021, across 1 notice.
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