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Contracts Finder · Award

Contact Centre Services

A public procurement published by DEPARTMENT FOR WORK AND PENSIONS via Contracts Finder.

Contracts FinderAward
£90.6m
Award value
£90.6m
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.

Key details

Buyer
DEPARTMENT FOR WORK AND PENSIONS
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
72700000 — Computer network services
Currency
GBP
Total award value
£90,600,000
Tender value
£90,600,000
First published
18 Nov 2016
Last updated
18 Nov 2016
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
British Telecommunications—21 Dec 2015active£90.6m

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeContact Centre Services

All suppliers

Frameworks & programmes

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FAQs about this procurement

Who is the buyer for "Contact Centre Services"?

Contact Centre Services is a UK public-sector procurement published by DEPARTMENT FOR WORK AND PENSIONS via Contracts Finder.

Has "Contact Centre Services" been awarded?

Yes — 1 award is recorded, with a reported total value of £90,600,000. The current lifecycle stage is "Award".

Which suppliers are involved in "Contact Centre Services"?

1 supplier is linked: British Telecommunications.

What is "Contact Centre Services" worth?

The reported award value is £90,600,000.

When was "Contact Centre Services" published?

It was first published on 18 Nov 2016 and last updated on 18 Nov 2016, across 1 notice.

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