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Contracts Finder · Award

Contact Centre Omnichannel Solution

A public procurement published by London Borough of Waltham Forest via Contracts Finder.

Contracts FinderAward
£600k
Award value
£600k
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)

Key details

Buyer
London Borough of Waltham Forest
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
79500000 — Office-support services
Currency
GBP
Total award value
£600,000
Tender value
£600,000
First published
25 Jul 2024
Last updated
25 Jul 2024
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
8x8 UK Ltd0508384127 Jun 2024active£600k

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeContact Centre Omnichannel Solution

All suppliers

Frameworks & programmes

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FAQs about this procurement

Who is the buyer for "Contact Centre Omnichannel Solution"?

Contact Centre Omnichannel Solution is a UK public-sector procurement published by London Borough of Waltham Forest via Contracts Finder.

Has "Contact Centre Omnichannel Solution" been awarded?

Yes — 1 award is recorded, with a reported total value of £600,000. The current lifecycle stage is "Award".

Which suppliers are involved in "Contact Centre Omnichannel Solution"?

1 supplier is linked: 8x8 UK Ltd.

What is "Contact Centre Omnichannel Solution" worth?

The reported award value is £600,000.

When was "Contact Centre Omnichannel Solution" published?

It was first published on 25 Jul 2024 and last updated on 25 Jul 2024, across 1 notice.

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