Award notice · Contracts Finder
Contact Centre Omnichannel Solution
Part of Contact Centre Omnichannel Solution.
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
- Procurement
- Contact Centre Omnichannel Solution
- Published
- 25 Jul 2024
- Status
- complete
- CPV
- 79500000 — Office-support services
- Tender period
- — – 31 May 2024
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 25 Jul 2024.
Which procurement does this notice belong to?
It is part of "Contact Centre Omnichannel Solution", published by London Borough of Waltham Forest.
Has this notice resulted in an award?
1 award is recorded on this notice, including to 8x8 UK Ltd.
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