Contracts Finder · Tender
Contact Centre 2019
A public procurement published by Weaver Vale Housing Trust e-Tendering via Contracts Finder.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 6
- Notices
- Tender
- Stage
Overview
The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation. Additional information: To access tender documents please visit https://in-tendhost.co.uk/wvht and click on "register" unless you are already registered on our portal Is a Recurrent Procurement Type? : No
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- 48333000 — Contact management software package
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 15 May 2019
- Last updated
- 17 May 2019
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Weaver Vale Housing Trust e-Tendering
FAQs about this procurement
Who is the buyer for "Contact Centre 2019"?
Contact Centre 2019 is a UK public-sector procurement published by Weaver Vale Housing Trust e-Tendering via Contracts Finder.
Has "Contact Centre 2019" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
When was "Contact Centre 2019" published?
It was first published on 15 May 2019 and last updated on 17 May 2019, across 6 notices.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable