The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation. Additional information: To access tender documents please visit https://in-tendhost.co.uk/wvht and click on "register" unless you are already re…
- Procurement
- Contact Centre 2019
- Published
- 17 May 2019
- Status
- active
- CPV
- 48333000 — Contact management software package
- Tender period
- — – 30 May 2019
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a tender amendment published via Contracts Finder on 17 May 2019.
Which procurement does this notice belong to?
It is part of "Contact Centre 2019", published by Weaver Vale Housing Trust e-Tendering.
Get the full procurement picture
Enable turns the UK's public-contract data into pipeline intelligence for bid and capture teams. Talk to us about access, alerts and tailored market analysis.
Get in touch with Enable