EnableInsights
Get in touch

Contracts Finder · Award

Concessions Contact Handling Services

A public procurement published by Transport for London via Contracts Finder.

Contracts FinderAward
£14.3m
Award value
£14.3m
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.

Key details

Buyer
Transport for London
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
79512000 — Call centre
Currency
GBP
Total award value
£14,279,000
Tender value
£14,279,000
First published
4 Mar 2026
Last updated
4 Mar 2026
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
Journeycall LimitedSC20217017 Feb 2026active£14.3m

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeConcessions Contact Handling Services

All suppliers

Frameworks & programmes

More from Transport for London

Axle Counter Power Supply Unit Design£133.1k
Award · Contracts Finder
Traffic Signal Bus Priority 2025/26 Batch 2£185.1k
Award · Contracts Finder
MoTiON Suite Development Modelling Support£230.4k
Award · Contracts Finder
TfL Renewable Corporate Power Purchase Agreement ('PPA Comet')
Award · Contracts Finder
Freight Data - Proof of Concept Demand Matrices and Dashboard£60k
Award · Contracts Finder
Commercial Manager Services£127.5k
Award · Contracts Finder

FAQs about this procurement

Who is the buyer for "Concessions Contact Handling Services"?

Concessions Contact Handling Services is a UK public-sector procurement published by Transport for London via Contracts Finder.

Has "Concessions Contact Handling Services" been awarded?

Yes — 1 award is recorded, with a reported total value of £14,279,000. The current lifecycle stage is "Award".

Which suppliers are involved in "Concessions Contact Handling Services"?

1 supplier is linked: Journeycall Limited.

What is "Concessions Contact Handling Services" worth?

The reported award value is £14,279,000.

When was "Concessions Contact Handling Services" published?

It was first published on 4 Mar 2026 and last updated on 4 Mar 2026, across 1 notice.

Track procurements like this one

Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.

Get in touch with Enable