Contracts Finder · Award
Cloud-hosted Telephony System
A public procurement published by Sheffield City Council via Contracts Finder.
- £1.8m
- Award value
- £1.8m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48510000 — Communication software package
- Currency
- GBP
- Total award value
- £1,791,660
- Tender value
- £1,791,660
- First published
- 9 Aug 2023
- Last updated
- 9 Aug 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Content Guru Ltd | 05653869 | 30 Jul 2023 | active | £1.8m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Sheffield City Council
FAQs about this procurement
Who is the buyer for "Cloud-hosted Telephony System"?
Cloud-hosted Telephony System is a UK public-sector procurement published by Sheffield City Council via Contracts Finder.
Has "Cloud-hosted Telephony System" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,791,660. The current lifecycle stage is "Award".
Which suppliers are involved in "Cloud-hosted Telephony System"?
1 supplier is linked: Content Guru Ltd.
What is "Cloud-hosted Telephony System" worth?
The reported award value is £1,791,660.
When was "Cloud-hosted Telephony System" published?
It was first published on 9 Aug 2023 and last updated on 9 Aug 2023, across 1 notice.
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