Award notice · Contracts Finder
Cloud-hosted Telephony System
Part of Cloud-hosted Telephony System.
Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Sea…
- Procurement
- Cloud-hosted Telephony System
- Published
- 9 Aug 2023
- Status
- complete
- CPV
- 48510000 — Communication software package
- Tender period
- — – 5 Jul 2023
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 9 Aug 2023.
Which procurement does this notice belong to?
It is part of "Cloud-hosted Telephony System", published by Sheffield City Council.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Content Guru Ltd.
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