Contracts Finder · Award
C10891 NHSBSA Contact Centre Platform Services
A public procurement published by NHS Business Services Authority via Contracts Finder.
- £5.1m
- Award value
- £5.1m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection - The migration and implementation to be delivered without impact to the operation of End to End Services; - Demonstrable progress in supporting NHSBSA's Modern Cont…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- £5,094,561
- Tender value
- £5,094,561
- First published
- 28 Jul 2023
- Last updated
- 28 Jul 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Capita Business Services Limited (primary) | — | 27 Jun 2023 | active | £5.1m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from NHS Business Services Authority
FAQs about this procurement
Who is the buyer for "C10891 NHSBSA Contact Centre Platform Services"?
C10891 NHSBSA Contact Centre Platform Services is a UK public-sector procurement published by NHS Business Services Authority via Contracts Finder.
Has "C10891 NHSBSA Contact Centre Platform Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £5,094,561. The current lifecycle stage is "Award".
Which suppliers are involved in "C10891 NHSBSA Contact Centre Platform Services"?
1 supplier is linked: Capita Business Services Limited (primary).
What is "C10891 NHSBSA Contact Centre Platform Services" worth?
The reported award value is £5,094,561.
When was "C10891 NHSBSA Contact Centre Platform Services" published?
It was first published on 28 Jul 2023 and last updated on 28 Jul 2023, across 1 notice.
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