Award notice · Contracts Finder
C10891 NHSBSA Contact Centre Platform Services
Part of C10891 NHSBSA Contact Centre Platform Services.
The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection - The migration and implementation to be delivered without impact to…
- Published
- 28 Jul 2023
- Status
- complete
- CPV
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- — – 16 Jan 2023
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 28 Jul 2023.
Which procurement does this notice belong to?
It is part of "C10891 NHSBSA Contact Centre Platform Services", published by NHS Business Services Authority.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Capita Business Services Limited (primary).
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