Find a Tender · Contract
Business Process Outsourcing Customer Services
A public procurement published by THAMES WATER UTILITIES LIMITED via Find a Tender.
- —
- Award value
- £63m
- Tender value
- 3
- Suppliers
- 3
- Awards
- 2
- Notices
- Contract
- Stage
Overview
Thames Water is seeking to award Services Agreements to multiple providers for the provision of customer services across three lots: Lot 1 - Digital led customer contact: delivering first tier contact on digital medium Lot 2 - Transactional Back Office and Contingency Voice: Transactional, Ticketing and Exceptions Processing Lot 3 - Post room services We are looking for partner(s) with proven expertise to play a core role in delivering Thames Water's customer experience vision through: Maintaining, improving and transforming services; Increasing customers choice in the way they interact with us; and, Increasing levels of automation. The selected bidders will be able to demonstrate how they…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 79342300 — Customer services
- Currency
- GBP
- Total award value
- —
- Tender value
- £63,000,000
- First published
- 13 Apr 2022
- Last updated
- 27 Feb 2023
Awards
3 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Tech Mahindra Limited | OE029788 | — | active | — |
| EXL | 09849300 | — | active | — |
| Swiss Post Services Ltd | — | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from THAMES WATER UTILITIES LIMITED
FAQs about this procurement
Who is the buyer for "Business Process Outsourcing Customer Services"?
Business Process Outsourcing Customer Services is a UK public-sector procurement published by THAMES WATER UTILITIES LIMITED via Find a Tender.
Has "Business Process Outsourcing Customer Services" been awarded?
Yes — 3 awards are recorded, with a reported total value of £63,000,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Business Process Outsourcing Customer Services"?
3 suppliers are linked: Tech Mahindra Limited, EXL, Swiss Post Services Ltd.
What is "Business Process Outsourcing Customer Services" worth?
The reported tender value is £63,000,000.
When was "Business Process Outsourcing Customer Services" published?
It was first published on 13 Apr 2022 and last updated on 27 Feb 2023, across 2 notices.
Track procurements like this one
Enable monitors the entire UK public-contract pipeline — get alerts on buyers, suppliers and frameworks that matter to you.
Get in touch with Enable