Award,contract · Find a Tender
Business Process Outsourcing Customer Services
Part of Business Process Outsourcing Customer Services.
Thames Water is seeking to award Services Agreements to multiple providers for the provision of customer services across three lots: Lot 1 - Digital led customer contact: delivering first tier contact on digital medium Lot 2 - Transactional Back Office and Contingency Voice: Transactional, Ticketing and Exceptions Processing Lot 3 - Post room services We are looking for partner(s) with proven expertise to play a core role in delivering Thames Water's customer experience vision through: Maintaining, improving and transforming services; Increasing customers choice in the way they interact with…
- Published
- 27 Feb 2023
- Status
- complete
- CPV
- 79342300 — Customer services
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 27 Feb 2023.
Which procurement does this notice belong to?
It is part of "Business Process Outsourcing Customer Services", published by THAMES WATER UTILITIES LIMITED.
Has this notice resulted in an award?
3 awards are recorded on this notice, including to Tech Mahindra Limited.
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