Contracts Finder · Planning
Automated Telephony
A public procurement published by Cornwall Council via Contracts Finder.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Planning
- Stage
Overview
As part of the Customer Access Programme, Cornwall Council are seeking innovative ways to deliver customer contact and customer self service. Currently our contact centre receives over 850,000 calls a year for a number of services that are offered from our customer services centre. We are seeking solutions that can reduce manual handling of those calls but also ensure a good level of customer satisfaction. After the implementation of automated telephony in our Council Tax and Benefits services, we are now seeking to explore through market ways to build on this work. Our customer access programme aims to save £2million in the next 3 years and telephony is one area where there is opport…
Key details
- Buyer
- Cornwall Council
- Source
- Contracts Finder
- Lifecycle stage
- Planning
- Status
- cancelled
- CPV classification
- 72263000 — Software implementation services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 18 Nov 2016
- Last updated
- 18 Nov 2016
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Cornwall Council
FAQs about this procurement
Who is the buyer for "Automated Telephony"?
Automated Telephony is a UK public-sector procurement published by Cornwall Council via Contracts Finder.
Has "Automated Telephony" been awarded?
No award has been recorded yet. The current lifecycle stage is "Planning".
When was "Automated Telephony" published?
It was first published on 18 Nov 2016 and last updated on 18 Nov 2016, across 1 notice.
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