As part of the Customer Access Programme, Cornwall Council are seeking innovative ways to deliver customer contact and customer self service. Currently our contact centre receives over 850,000 calls a year for a number of services that are offered from our customer services centre. We are seeking solutions that can reduce manual handling of those calls but also ensure a good level of customer satisfaction. After the implementation of automated telephony in our Council Tax and Benefits services, we are now seeking to explore through market ways to build on this work. Our customer access…
- Procurement
- Automated Telephony
- Buyer
- Cornwall Council
- Published
- 18 Nov 2016
- Status
- cancelled
- CPV
- 72263000 — Software implementation services
- Tender period
- —
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a planning notice published via Contracts Finder on 18 Nov 2016.
Which procurement does this notice belong to?
It is part of "Automated Telephony", published by Cornwall Council.
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