Find a Tender · Contract
Audience Services
A public procurement published by The British Broadcasting Corporation (BBC) via Find a Tender.
- —
- Award value
- £47.9m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Contract
- Stage
Overview
The BBC is looking to procure customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlayer, Sounds, BBC Account • Reception Advice • BBC Action Lines • BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) • Artist mail • Ticketing for BBC shows • Take Part in a show • BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports th…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 79342300 — Customer services
- Currency
- GBP
- Total award value
- —
- Tender value
- £47,920,000
- First published
- 4 Mar 2024
- Last updated
- 6 May 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Serco Limited | 00242246 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from The British Broadcasting Corporation (BBC)
FAQs about this procurement
Who is the buyer for "Audience Services"?
Audience Services is a UK public-sector procurement published by The British Broadcasting Corporation (BBC) via Find a Tender.
Has "Audience Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £47,920,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Audience Services"?
1 supplier is linked: Serco Limited.
What is "Audience Services" worth?
The reported tender value is £47,920,000.
When was "Audience Services" published?
It was first published on 4 Mar 2024 and last updated on 6 May 2025, across 2 notices.
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