The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlayer, Sounds, BBC Account • Reception Advice • BBC Action Lines • BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) • Artist mail • Ticketing for BBC shows • 'Take Part' in a show • BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output…
- Procurement
- Audience Services
- Published
- 6 May 2025
- Status
- complete
- CPV
- 79342300 — Customer services
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 6 May 2025.
Which procurement does this notice belong to?
It is part of "Audience Services", published by The British Broadcasting Corporation (BBC).
Has this notice resulted in an award?
1 award is recorded on this notice, including to Serco Limited.
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