Contracts Finder · Award
Acas ITSM Tool
A public procurement published by ADVISORY, CONCILIATION AND ARBITRATION SERVICE via Contracts Finder.
- £53k
- Award value
- £53k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72250000 — System and support services
- Currency
- GBP
- Total award value
- £52,962
- Tender value
- £52,962
- First published
- 4 Feb 2021
- Last updated
- 4 Feb 2021
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Freshworks Inc. | — | 4 Nov 2020 | active | £53k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "Acas ITSM Tool"?
Acas ITSM Tool is a UK public-sector procurement published by ADVISORY, CONCILIATION AND ARBITRATION SERVICE via Contracts Finder.
Has "Acas ITSM Tool" been awarded?
Yes — 1 award is recorded, with a reported total value of £52,962. The current lifecycle stage is "Award".
Which suppliers are involved in "Acas ITSM Tool"?
1 supplier is linked: Freshworks Inc..
What is "Acas ITSM Tool" worth?
The reported award value is £52,962.
When was "Acas ITSM Tool" published?
It was first published on 4 Feb 2021 and last updated on 4 Feb 2021, across 1 notice.
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