The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
- Procurement
- Acas ITSM Tool
- Published
- 4 Feb 2021
- Status
- complete
- CPV
- 72250000 — System and support services
- Tender period
- — – 16 Oct 2020
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 4 Feb 2021.
Which procurement does this notice belong to?
It is part of "Acas ITSM Tool", published by ADVISORY, CONCILIATION AND ARBITRATION SERVICE.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Freshworks Inc..
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