Contracts Finder · Award
A hosted ticketing solution with ongoing maintenance and support services
A public procurement published by Gloucestershire County Council via Contracts Finder.
- £169.9k
- Award value
- £280k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Award
- Stage
Overview
The Customer Support System shall contain a knowledge base to enable support staff to quickly identify known fixes. This shall also be made available to customers on an online portal so that they can search for a solution to their issue before submitting a ticket. If customers need to submit a ticket then this shall be done in one of three ways: 1. By telephone with support staff manually entering ticket details into the system; 2. By email with the email content being automatically converted into a ticket within the system; 3. Through adding request details within an online portal to create a ticket within the system. All tickets shall be given a prioritisation and added to a queue for the…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 48331000 — Project management software package
- Currency
- GBP
- Total award value
- £169,949
- Tender value
- £280,000
- First published
- 17 Dec 2018
- Last updated
- 5 Sept 2019
Awards
1 award recorded on this procurement.
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Gloucestershire County Council
FAQs about this procurement
Who is the buyer for "A hosted ticketing solution with ongoing maintenance and support services"?
A hosted ticketing solution with ongoing maintenance and support services is a UK public-sector procurement published by Gloucestershire County Council via Contracts Finder.
Has "A hosted ticketing solution with ongoing maintenance and support services" been awarded?
Yes — 1 award is recorded, with a reported total value of £169,949. The current lifecycle stage is "Award".
Which suppliers are involved in "A hosted ticketing solution with ongoing maintenance and support services"?
1 supplier is linked: Alemba.
What is "A hosted ticketing solution with ongoing maintenance and support services" worth?
The reported award value is £169,949.
When was "A hosted ticketing solution with ongoing maintenance and support services" published?
It was first published on 17 Dec 2018 and last updated on 5 Sept 2019, across 3 notices.
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