Tender notice · Contracts Finder
A hosted ticketing solution with ongoing maintenance and support services
Part of A hosted ticketing solution with ongoing maintenance and support services.
The Customer Support System shall contain a knowledge base to enable support staff to quickly identify known fixes. This shall also be made available to customers on an online portal so that they can search for a solution to their issue before submitting a ticket. If customers need to submit a ticket then this shall be done in one of three ways: 1. By telephone with support staff manually entering ticket details into the system; 2. By email with the email content being automatically converted into a ticket within the system; 3. Through adding request details within an online portal to create…
- Published
- 17 Dec 2018
- Status
- active
- CPV
- 48331000 — Project management software package
- Tender period
- — – 24 Jan 2019
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a tender notice published via Contracts Finder on 17 Dec 2018.
Which procurement does this notice belong to?
It is part of "A hosted ticketing solution with ongoing maintenance and support services", published by Gloucestershire County Council.
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