Contracts Finder · Planning
2023_Global - Think Customer
A public procurement published by BRITISH COUNCIL(THE) via Contracts Finder.
- —
- Award value
- £2m
- Tender value
- 0
- Suppliers
- 0
- Awards
- 2
- Notices
- Planning
- Stage
Overview
The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The British Council is looking for suppliers to support a customer experience transformation programme which will define our customer experience vision, and foster collaboration across multiple projects, initiatives, and teams, to deliver the transformation requ…
Key details
- Buyer
- BRITISH COUNCIL(THE)
- Source
- Contracts Finder
- Lifecycle stage
- Planning
- Status
- planned
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- —
- Tender value
- £2,000,000
- First published
- 1 Feb 2023
- Last updated
- 1 Feb 2023
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from BRITISH COUNCIL(THE)
FAQs about this procurement
Who is the buyer for "2023_Global - Think Customer"?
2023_Global - Think Customer is a UK public-sector procurement published by BRITISH COUNCIL(THE) via Contracts Finder.
Has "2023_Global - Think Customer" been awarded?
No award has been recorded yet. The current lifecycle stage is "Planning".
What is "2023_Global - Think Customer" worth?
The reported tender value is £2,000,000.
When was "2023_Global - Think Customer" published?
It was first published on 1 Feb 2023 and last updated on 1 Feb 2023, across 2 notices.
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