Ofcom is running a market engagement exercise to discuss the Contact Centre Solutions. Ofcom is looking to engage with experienced Contact Centre Providers to help feed into the planning of procurement and contract for our future telephony services. Ofcom will procure a telephony solution that is resilient, secure, has call recording, call recording storage, retrieval, call routing, transcription capability, supervisor functionality including real time and historical reporting, real time wallboards and dashboards. Through this market engagement Ofcom is seeking to understand. • The differe…
- Procurement
- Telephony
- Buyer
- OFCOM
- Published
- 14 Mar 2024
- Status
- planned
- CPV
- 79512000 — Call centre
- Tender period
- —
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a planning notice published via Find a Tender on 14 Mar 2024.
Which procurement does this notice belong to?
It is part of "Telephony", published by OFCOM.
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